Legal

Privacy Policy

Effective date: January 1, 2025. Last updated: March 1, 2025.

At MAISON, we believe that trust is the foundation of every meaningful relationship—including the one we share with you. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the practices described below.

Information We Collect

We collect information to provide you with a seamless, personalised shopping experience. The types of information we gather include:

Personal Information You Provide

Name, email address, phone number, and billing/shipping address when you place an order or create an account
Payment details (credit card number, expiration date, security code) processed securely through our PCI-compliant payment partners
Communications you send to our client care team, including messages submitted through our contact form
Preferences and sizing information you save to your account profile

Information Collected Automatically

Device information such as browser type, operating system, and screen resolution
IP address and approximate geographic location
Pages visited, time spent on our site, referring URLs, and click patterns
Shopping behaviour including items viewed, added to cart, and purchased

Cookies and Similar Technologies

We use cookies, pixel tags, and local storage to remember your preferences, keep items in your shopping bag, analyse site traffic, and deliver relevant content. For more details, see the Cookies & Tracking section below.

How We Use Your Information

MAISON uses the information we collect for the following purposes:

Order fulfilment — processing transactions, shipping products, sending order confirmations, and providing tracking updates
Customer support — responding to inquiries, resolving issues, and managing returns or exchanges
Personalisation — tailoring product recommendations, content, and communications to your interests and purchase history
Marketing — sending newsletters, promotional offers, and new collection announcements (only with your consent, and you may opt out at any time)
Site improvement — analysing usage patterns to enhance our website design, navigation, and overall user experience
Security and fraud prevention — detecting and preventing unauthorised transactions and protecting our platform
Legal compliance — meeting our obligations under applicable laws and regulations

Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

Service providers — trusted third parties who assist us with payment processing, shipping, email delivery, analytics, and customer support, under strict confidentiality agreements
Legal requirements — when required by law, regulation, legal process, or enforceable governmental request
Business transfers — in connection with a merger, acquisition, or sale of assets, in which case your information would remain subject to the protections outlined in this policy
With your consent — in any other situation where you have given us explicit permission to share your information

Data Security

Protecting your personal information is a priority at MAISON. We employ industry-standard security measures including:

SSL/TLS encryption for all data transmitted between your browser and our servers
PCI DSS-compliant payment processing—we never store your full credit card details on our servers
Regular security audits, vulnerability assessments, and penetration testing
Role-based access controls limiting employee access to personal data on a need-to-know basis

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised access to your account.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access — request a copy of the personal data we hold about you
Correction — ask us to update or correct inaccurate information
Deletion — request that we delete your personal data, subject to legal retention requirements
Opt-out of marketing — unsubscribe from promotional communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly
Data portability — receive your data in a structured, commonly used, machine-readable format
Withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at privacy@maisonstore.com. We will respond to your request within 30 days.

Cookies & Tracking

MAISON uses the following types of cookies:

Essential cookies — required for core site functionality such as shopping bag persistence, checkout flow, and account authentication
Analytics cookies — help us understand how visitors interact with our site so we can improve performance and content (e.g., Google Analytics)
Preference cookies — remember your settings such as language, currency, and recently viewed items
Marketing cookies — used to deliver relevant advertisements and measure campaign effectiveness across platforms

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of our site, such as adding items to your bag or completing a purchase.

Third-Party Services

Our website may contain links to third-party websites, plugins, or services that are not operated by MAISON. These include social media platforms, payment gateways, and analytics providers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Third-party services we currently integrate with include:

Payment processing via Stripe and PayPal
Analytics via Google Analytics
Email marketing via our internal mailing platform
Social media embeds from Instagram, Pinterest, and X (formerly Twitter)

Children’s Privacy

MAISON does not knowingly collect personal information from individuals under the age of 16. Our products and services are intended for adults. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete that information. If you believe a child has provided us with personal data, please contact us at privacy@maisonstore.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we welcome you to reach out:

Email: privacy@maisonstore.com
Mail: MAISON Privacy Team, 142 Mercer Street, New York, NY 10012
Contact form: maisonstore.com/contact

We are committed to resolving any concerns promptly and transparently.